Communication skills & training

The problem(s)

Effective communication is critical for a successful business. It’s the basis of any productive relationship, whether it’s inter-departmental or team communication, or communicating with internal or external stakeholders. In all cases, your people need to be able to communicate effectively and adjust their approach to suit different people’s preferences, moods, priorities, goals and concerns.
Communication skills are also closely related to presentation skills. To speak and present well, your people need to be confident, able to understand and engage their audience, and deliver sleek, well-structured and impactful presentations.

In many cases, my clients ask me to deliver communication and presentation skills training, facilitation and coaching sessions because:

Understanding preferences

Their people are using a ‘one size fits all’ approach to communication: in other words, they’re communicating with others based on their own preferences, and not taking the behaviour, personality and preferred styles of the other person into account.

Active listening and observation

They need to improve their skills in the areas of questioning to obtain more information, active listening, identifying and understanding body language and tone, and other factors that influence understanding the person or people they need to work with.

Clarity and relevance

There’s a lack of clarity in communication between people, teams, departments or customers: people aren’t able to get their messages across effectively or deliver clear and relevant information.

Engaging Presentations

Their people need to create and deliver more engaging, relevant, inclusive and – let’s face it – interesting presentations that their audiences will relate to and remember.

The solutions

I’ll work with you to develop a communication skills training program that delivers the results you need. You can choose from the options below, or a blended package of several options:

  • Tailored training sessions and workshops
  • Facilitation sessions to help your people create and achieve their own goals
  • One-to-one coaching to embed change
  • Cafe Style micro-learning: short, experiential, immersive activities for rapid and sustainable change

Some of the more popular topics and programs I can deliver for you include:

  • Understanding people’s behavioural styles and preferences
  • Tailoring communication to cater for different styles
  • Asking the powerful questions
  • Listening to understand
  • Understanding non-verbal signals
  • Identifying and overcoming barriers to effective communication
  • Emotionally intelligent communication
  • Using positive language
  • Understanding the impact of culture and bias when communicating
  • Effective communication in difficult situations
  • Assertiveness skills
  • Negotiating ‘win-win’ outcomes